At Juicy Electric Bikes, we are committed to safeguarding the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website or purchase our products.
1. Information We Collect
We may collect the following types of personal information from you:
- Personal Identification Information: This includes your name, email address, phone number, shipping/billing address, and payment information when you make a purchase or create an account on our website.
- Device Information: Data such as your IP address, browser type, time zone, and cookie information may be collected when you browse our website.
- Order Information: Details regarding the products you purchase, including the order number, product details, and delivery information.
- Communications: Any personal information you provide in emails, customer support inquiries, reviews, or feedback.
2. How We Use Your Information
We use your personal information to:
- Process Orders: To fulfill your orders, process payments, arrange shipping, and provide order updates.
- Customer Support: To respond to your inquiries, assist with product issues, or provide after-sales support.
- Marketing: To send promotional emails, special offers, and updates if you have subscribed to our newsletter. You can opt out at any time.
- Website Optimization: To improve the functionality and performance of our website, including analytics and website usage data.
- Fraud Prevention: To protect against fraud and unauthorized transactions, and to comply with legal obligations.
3. How We Share Your Information
We may share your personal information with:
- Service Providers: Third-party companies that help us fulfill orders, process payments, manage customer service, or deliver marketing communications.
- Business Partners: If you agree to receive communications from our partners or affiliates.
- Legal Compliance: When required by law, or in response to legal requests, court orders, or law enforcement agencies.
- Business Transfers: If Juicy Electric Bikes undergoes a merger, acquisition, or sale of assets, your information may be transferred to the new owners as part of the business transaction.
We do not sell or rent your personal information to third parties for their marketing purposes.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including complying with legal obligations, resolving disputes, and enforcing our agreements. After this period, we will securely delete or anonymize your data.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website performance. Cookies are small data files stored on your device that allow us to remember your preferences and gather usage data.
You can adjust your cookie settings in your browser, but please note that disabling cookies may affect the functionality of our website.
6. Your Rights
Depending on your location, you may have certain rights regarding your personal data, including:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You can request that we update or correct any inaccurate information.
- Deletion: You may request that we delete your personal information, subject to legal and contractual obligations.
- Data Portability: You have the right to request a copy of your personal data in a structured, machine-readable format.
- Opt-Out: You can opt out of receiving marketing communications from us at any time.
To exercise these rights, please contact us at [support@Juicyebikes.com]. We will respond to your request within the time frame required by applicable law.
7. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes encryption, secure servers, and access controls.
While we strive to protect your personal information, no system is completely secure. We encourage you to take steps to protect your own information, such as using strong passwords and ensuring the security of your devices.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:
Juicy Electric Bikes
[support@Juicyebikes.com]
[Phone Number: 510-564-9819]
Your privacy is important to us, and we are committed to protecting your personal information in accordance with this policy.