At Juicy Electric Bikes, we are committed to ensuring our customers are fully satisfied with their purchases. Please review our Refund and Returns Policy below to understand your rights and the process for returning or refunding your order.
1. Returns Eligibility
You may return products purchased from Juicy Electric Bikes under the following conditions:
- Time Frame: Products must be returned within 30 days of the purchase date.
- Condition: Products must be in new, unused condition, free from wear and tear, with all original packaging and accessories included.
- Proof of Purchase: A valid receipt or proof of purchase must be provided with the return.
Non-returnable items:
- Clearance items or final sale products
- Customized or personalized items
2. Return Process
Step 1: Contact Customer Service at our contact us page
Step 2: Receive Return Authorization
- Our team will issue a Return Authorization Number (RA#) and provide instructions for returning the product. Unauthorized returns without an RA# will not be accepted.
Step 3: Package Your Return
- Safely pack the product in its original packaging, including all manuals, accessories, and any promotional items.
- Include a copy of the receipt and the RA# on the shipping label.
Step 4: Ship the Product
- You are responsible for paying the return shipping costs unless the product was defective or damaged upon arrival. We recommend using a trackable shipping service or purchasing shipping insurance for high-value items, as Juicy Electric Bikes is not liable for lost or damaged returns.
3. Refunds
Once we receive and inspect your return, we will send you an email confirming that we have received your returned item. We will notify you of the approval or rejection of your refund within 7 business days.
- Approved Refunds: If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment. Please note that it may take up to 5-10 business days for the refund to reflect in your account, depending on your bank or payment provider.
- Partial Refunds: In some cases, partial refunds may be granted, such as for items that show signs of use or missing original packaging.
- Rejected Refunds: If the return does not meet the eligibility criteria, we will contact you to arrange for the item to be shipped back to you (at your expense).
4. Exchanges
If you wish to exchange an item for a different model or size, please follow the return process outlined above and place a new order for the desired item. Refunds for the original purchase will be processed once we receive the returned item.
5. Damaged or Defective Products
In the unlikely event that you receive a damaged or defective product:
- Notify Us: Contact our customer service team within 48 hours of delivery with photos of the damage or defects.
- Replacement: We will arrange for a replacement at no additional cost to you or offer a full refund, including return shipping costs.
6. Warranty Claims
Juicy Electric Bikes offers warranties on many of our products. For more information about your product's warranty coverage, please refer to the product documentation or contact our support team. Warranty claims are separate from our return policy, and defective products may be repaired or replaced under the warranty terms.
7. Refund Delays or Issues
If you haven’t received your refund after 10 business days of approval:
- Check with your bank, as processing times can vary.
- If you’ve done this and still have not received your refund, please contact us for assistance.
8. Cancellation Policy
If you wish to cancel an order before it is shipped, please contact us within 24 hours of placing your order. If the product has already been shipped, the standard return policy applies.
Contact Information
For any questions about our Refund and Returns Policy, please contact:
Juicy Electric Bikes
[Phone Number: 510-564-9819]
[support@Juicyebikes.com]
We appreciate your business and are here to assist you with any questions or concerns regarding your purchase.