At Juicy Electric Bikes, we strive to provide prompt and reliable delivery of your orders. This Shipping Policy outlines our shipping procedures, costs, delivery times, and other important information related to your purchase.
1. Order Processing Time
- All orders are processed within 1-3 business days (Monday-Friday), excluding holidays.
- Once your order is processed, you will receive a confirmation email with your tracking details.
- Orders placed after 3:00 PM will be processed the next business day.
2. Shipping Rates and Delivery Times
We offer the following shipping options:
- Free Shipping: Delivery within 5-7 business days.
Shipping rates are calculated at checkout based on the size, weight, and destination of your order.
3. Free Shipping
We offer free standard shipping on all orders.
4. International Shipping
We offer international shipping to select countries. International shipping rates and delivery times vary based on destination. Please note:
- Customs, Duties, and Taxes: International customers are responsible for any customs duties, taxes, or additional fees imposed by their country upon delivery.
- Delays: International shipments may experience delays due to customs processing, which is beyond our control.
5. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order's status and expected delivery date on the carrier's website.
6. Shipping Restrictions
We do not ship to P.O. Boxes or APO/FPO addresses. Some remote locations may experience longer delivery times.
7. Shipping Delays
While we aim to meet the stated delivery times, unexpected delays may occur due to weather, customs, or other factors. If your order is delayed, we will notify you as soon as possible. Juicy Electric Bikes is not responsible for delays caused by the shipping carrier.
8. Damaged, Lost, or Stolen Packages
- Damaged Orders: If your order arrives damaged, please contact us within 48 hours of receiving the package. Include photos of the damage and we will assist in resolving the issue with the carrier.
- Lost or Stolen Orders: Juicy Electric Bikes is not responsible for lost or stolen packages. Once the package is marked as delivered, it is the recipient’s responsibility. We recommend ensuring someone is available to receive your package at the delivery address.
9. Incorrect Shipping Information
It is the customer’s responsibility to provide accurate shipping information. If incorrect shipping details are provided, we are not liable for delays or non-delivery. If a package is returned due to incorrect information, additional shipping charges may apply.
10. Contact Us
If you have any questions regarding our Shipping Policy or need assistance with your order, please contact our customer support team:
Juicy Electric Bikes
[Phone Number: 510-564-9819]
[support@Juicyebikes.com]
We are here to help ensure a smooth and timely delivery of your purchase!