At Juicy Electric Bikes, we are committed to delivering high-quality, reliable products to our customers. This Warranty Policy outlines the terms and conditions of our warranty coverage for your electric bike purchase.

1. Warranty Coverage

Juicy Electric Bikes offers a limited warranty on all electric bikes, which covers defects in materials and workmanship under normal use and maintenance.

  • Frame: We provide a 2-year warranty on the bike frame.
  • Electrical Components: A 1-year warranty covers the motor, battery, controller, and display.
  • Other Parts: A 6-month warranty applies to other mechanical parts, such as the brakes, gears, and suspension.

2. Warranty Period

The warranty period begins from the date of purchase. Proof of purchase, such as a receipt or invoice, is required to validate the warranty claim.

3. What the Warranty Covers

The warranty applies to the following:

  • Manufacturing defects in the frame, motor, battery, and electrical components.
  • Defective materials used in the construction of the bike.
  • Workmanship errors that affect the performance and safety of the bike.

4. What the Warranty Does Not Cover

The warranty does not cover:

  • Normal wear and tear, such as tires, brake pads, and chains.
  • Damage caused by misuse, abuse, accidents, or neglect, including failure to follow maintenance instructions.
  • Modifications or unauthorized repairs to the bike.
  • Environmental damage such as corrosion, rust, or water damage.
  • Battery degradation due to natural aging.

5. Warranty Claim Process

To make a warranty claim:

  1. Contact our customer service team at [Phone Number: 510-564-9819] or [support@Juicyebikes.com] to report the issue.
  2. Provide the following information:
    • Proof of purchase (receipt or invoice).
    • Photos or videos of the defect or issue.
    • A detailed description of the problem.
  3. Our team will assess the claim and, if approved, will offer one of the following resolutions:
    • Repair or replacement of the defective part.
    • Full replacement of the bike if necessary.

6. Shipping and Labor Costs

  • For valid warranty claims, Juicy Electric Bikes will cover the cost of replacement parts and repairs.
  • The customer is responsible for any shipping fees associated with sending the bike or parts to and from our service center.
  • Labor costs for repairs performed by third-party bike shops are not covered under this warranty unless authorized by Juicy Electric Bikes.

7. Transferability

This warranty applies only to the original purchaser and is non-transferable. The warranty will not apply if the bike is sold or transferred to another individual.

8. Additional Legal Rights

This warranty gives you specific legal rights, and you may have other rights that vary depending on your location.

9. Contact Us

If you have any questions about our Warranty Policy or need assistance with a claim, please reach out to our support team:

Juicy Electric Bikes
[support@Juicyebikes.com]
[Phone Number: 510-564-9819]

We're here to help ensure your Juicy Electric Bike remains in excellent condition!